Order
In order to place an order, add an item to your basket by clicking on the "add to basket" button on the sheet of the selected item. Be sure to indicate the size and quantity desired if necessary. Once your items have been selected, finalize your order by clicking on “my basket” then on “pay”.
You can then modify or validate your basket and select your delivery method before proceeding to payment.
You will be asked to complete your delivery and billing address by choosing one of the following two options:
Log in if you already have an ANI ARPÉ account
Create an ANI ARPÉ account if you are ordering for the first time on aniarpe.com
Choose and fill in your payment method to finalize your order.
You will receive an order confirmation email within minutes. When your order is shipped, a second email will be sent to you with a tracking number to continue the delivery of your package.
Your bank account will be debited when your package is dispatched. You will then receive an e-mail from us confirming the shipment of your order with its tracking number.
If you wish to modify or cancel your order, contact us by e-mail contact@aniarpe.com
Following the validation of your order, the preparation will be done within 24 hours (excluding Sundays and public holidays).
In order to offer you a unique experience, we take particular care in preparing your order.
Each order is prepared in the ANI ARPÉ workshop, individually wrapped in tissue paper in its case and closed with a ribbon. The case is then inserted into a box ensuring protection and anonymity during its delivery.
Returns and Exchanges
ANI ARPÉ has a 14-day return policy: you have 14 days from the delivery date of your order to ship it/return it to our return center for a refund or an exchange.
Any complaints regarding the delivery of the Product(s) must be submitted within 14 working days of receipt of the Product(s). They must be sent in their original state (packaging, accessories, label etc.) and according to the following shipping conditions. The customer must first contact customer service by e-mail at contact@aniarpe.com to obtain a return number to note on the package. The return authorization must accompany the order along with any shipping information. No package will be accepted without a return number. This number must be written legibly on the package.
Product(s) should be returned to:
ANI ARPE
2, Rue André Lenotre
Rillieux-la-Pape
France
Any package returned after the prescribed time will be refused and returned to the sender. The costs and risks relating to the return of the Product(s) are borne by the sender.
For customer service to accept the return, the Product(s) must be returned in perfect condition in their original packaging complete with its label attached accompanied by all its accessories and a copy of the purchase invoice. Items not returned or returned incomplete, spoiled, damaged, deteriorated, soiled or in any other condition that would reasonably suggest that they have been used or worn, will not be refunded, exchanged or returned to him. The customer does not have to justify the reasons or pay any penalties, except for the return costs and all potential customs duties.
ANI ARPÉ cannot be held responsible in the event of loss, theft or damage to the package. Parcels for which the customer's identification (surname, first name, address and return code) is not possible will be refused.
Upon receipt of the Product(s) returned by the Customer, customer service will send a confirmation of receipt of the Product by e-mail.
Purchased items are exchangeable in a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. If you are interested in a different color or style, please return your items to us and simply purchase the new part separately from aniarpe.com
Payment
Payment for purchases on the ANIARPÉ.com site is made by bank card from the "CB" network, Visa©, Mastercard©, American Express©.
Payment for purchases can also be made through PayPal and Apple Pay.
Delivery
FREE STANDARD DELIVERY
ANI ARPÉ offers standard delivery. Please note that free shipping will be applied to your order at checkout.
France
Colissimo Standard Delivery (2 to 4 working days): free
UPS International Standard
Europe 2—7 working days
World 3—8 business days
Delivery times are estimated from the dispatch of your order.
Delivery times are indicative. Please note that delivery to an outlying rural address may take longer.
You can track your order using the tracking number by connecting to the following address: Laposte.fr